Return Policy

The return policy detailed below applies only and only to the VR Marketplace products, it does not in any way apply to custom branded VR cardboard viewers, as these are bespoke products. Our policy lasts 30 days. If 30 days have gone by since you have received your product, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. Restocking fees may apply if any item is not in its original condition, is damaged, used or is missing parts. 

Please note:

It’s important to keep the integrity of the original packaging when returning an item to us. For that reason, make sure to put the product’s original package in an additional box and attach the return label on that outer box.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank or credit card account again.

Please contact your bank or credit card company, it may take some time before your refund is officially posted from their end. Please expect 5-7 business days for your credit processor to issue the refund. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Shipping

To return your product, please contact us at [email protected] to start the process.

Shipping costs are non-refundable, both for original shipment and return, unless it is due to an error from our end or the item is defective. If you receive a refund, the cost of shipping costs will be deducted from your refund.

International customers, please note:

Due to the Covid-19 pandemic, international postal services have been disrupted, causing delays and/or lost shipments. If your package is lost due to your local postal service provider or has been returned back to us for reasons outside of our control, unfortunately, we will not be responsible and will not be able to refund.